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Frequently Asked Questions

How do I qualify for monthly financing?

There are no strict requirements for our financing. Typically, having a good credit score along with any income history will already qualify you for financing. If you are declined for our standard financing options, we have alternative financing offers in order to get everybody approved.

Which payment methods do you accept?

We accept debit and credit cards as well as e-transfer. 

How far can the e-bikes ride on a single charge?

We offer a very wide range of e-bikes. Some of our models will get you upwards of 200KMs on a single charge!

Do you offer gift cards or referral programs?

Yes we do, please contact us. 

How do I deal with bike theft?

Bike theft is rampant in big cities, especially for e-bikes that draw more attention. To keep your bike secure, make sure you use a high level security lock (Sold Secure Gold or above). You can also incorporate additional security measures like motion-alarms and GPS trackers. Further, you can purchase theft insurance for your e-bike. Contact us to learn more. 

What is the lifespan of an e-bike battery?

The average e-bike battery should last you anywhere from 3-5 years or 500-1000 charges before deteriorating. Bikes with higher quality battery cells (like Samsung or LG) along with good BMS (battery-management system) can extend the lifespan.

How does the warranty work?

The warranties on all our e-bikes/scooters are offered by the original manufactuer so the exact coverage varies. Most warranties cover ALL of the e-bike components except for consumables (like chains, tires, brake pads etc.). Warranties typically cover the cost of replacement parts but will not cover the cost of labor. 

Can't find an answer to your question?

Call us at +1 (647) 559-3881 or email us at info@buzzify.ca

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